How Radist handles data.

This Privacy Policy explains how Radist collects and uses information when you visit our website, create an account, use our dashboard, or connect applications to our APIs and SDKs.

We collect account details such as name, email address, authentication provider data, project settings, API keys, billing details, usage records, support messages, and limited technical logs needed to operate the service. When you initiate a paid checkout, we also record the account, project, selected plan and prices, timestamp, IP address, user agent, and the versions of the pricing disclosures and terms presented to you.

Radist processes real-time session metadata and traffic only as needed to establish, route, secure, and measure communication sessions. We do not use customer media or data traffic for advertising.

We measure how our website and dashboard are used with our own analytics, running on our own servers in the EU (a self-hosted Umami instance). Your browser only ever talks to radist.tech; there is no third-party analytics provider, and no data is sold, shared, or used for advertising. By default, analytics is cookieless: nothing is stored on your device for analytics, and visits are not connected beyond the current calendar month. Call and demo pages that may be embedded in other apps never show the banner and only ever use cookieless analytics. If you click Accept in the privacy banner, we also store a random visitor ID on your device so we can recognise your browser when you come back, for example to see which page led to a sign-up. The ID is random and says nothing about you. You can change your mind at any time with the Privacy settings button in the site footer, which reopens the banner; withdrawing deletes the ID from your device immediately. In both modes we record the pages visited and their titles, the site that referred you (domain only), campaign tags in the link you followed, approximate location, device type, browser, and operating system, and events such as button clicks, sign-up, and project creation. Only if you accept do we also record your screen size and browser language. We do not store your IP address; it is used only briefly to derive an approximate location and a temporary session identifier. If you are signed in, activity in the dashboard is associated with your account so we can understand how the product is used. We never measure the calls, rooms, or connections your applications run on Radist. Cookieless analytics relies on our legitimate interest in understanding and improving our own service, and you may object at any time; the visitor ID relies on your consent. What we store on your device: your privacy choice (radist.consent), the visitor ID only if you accepted (radist.vid), your theme preference (theme), a short-lived dashboard cache (radist.client-context), the email you typed if you start account recovery (radist.recovery-email, cleared when you close the tab), and a sign-in cookie when you log in. Everything except the visitor ID is needed for the site to work. If your browser sends a Do Not Track signal, we collect no analytics at all.

We use information to provide the service, authenticate users, secure accounts, process payments, measure usage, troubleshoot reliability, respond to support requests, and meet legal obligations.

Radist is designed around EU-resident processing for real-time infrastructure and service metadata. Some operational providers, such as payment or identity services, may process limited account or billing information according to their own terms and safeguards.

We share information with service providers only when needed to operate Radist, with your organization's authorized users, when required by law, or when necessary to protect the service and its users.

We keep information for as long as needed to provide the service, comply with law, resolve disputes, and maintain security. Checkout authorization evidence, including the initiating IP address and user agent, is retained for up to 24 months. Analytics records are deleted after 13 months, and the visitor ID stays on your device until you withdraw consent or clear your browser data. Depending on your location, you may have rights to access, correct, export, delete, restrict, or object to processing of personal data.

Privacy questions and data requests can be sent to .